Support

Sanary Point is a local-first Point Wallet for the points shared by supported Sanary apps. Check your balance and track what you earn and spend. The app is available in English and Japanese.

Earn free points through everyday use of supported Sanary apps or optional Rewarded Ads in Sanary Point. Check each supported app for its earning conditions.

Open Sanary Point to receive +1pt once a day. If Earn shows Today’s Bonus as Claimed, you have already received it for that day. Opening the app again on the same day does not add another Daily Bonus.

In Earn, choose Watch an Ad to watch voluntarily. You receive +1pt after completing the ad and receiving reward confirmation from the ad service. You can use other features without watching ads. Availability depends on ad supply and your connection.

Use points for eligible features and digital content in supported Sanary apps. In Sanary Point, open Use to exchange points for Sanary Emblem or Themes. Check the required points and the item details before confirming.

Check your balance on Home and your earned and spent entries in History. Activity shows individual entries; Chart compares points earned and spent over the last seven days.

In Use, exchange 30pt for each theme you want. Select a theme you have exchanged for in the appearance settings. Sanary Emblem is a separate item; once you have it, you can turn its display on Home on or off.

Check that you met the earning conditions and have not already received the reward. Refresh Home or History, then close and reopen the app if needed. If the issue continues, contact us with the app name, time, expected points and what the screen shows. Keep your current data and do not reinstall the app to troubleshoot.

Check that you did not close the ad early, then refresh your balance and History with a stable connection. The ad service must confirm the reward; finishing the video alone is not enough. If it still does not appear, contact us with the time, device, OS, app version and any message shown. The same reward cannot be credited twice.

Your Point Wallet manages its balance and History primarily on your device. Signing in to an account does not sync or restore the wallet on another device. Deleting apps or changing devices may make your balance, History and exchanged items unavailable. Transfer and recovery are not guaranteed. Please contact us before taking these steps.

No. Points are not money. They are for eligible Sanary features and digital content. Cash redemption, money transfers and person-to-person transfers are not supported.

Use the shared Sanary contact form below. Sanary Point will be selected as the product. Include your app version, device, OS, the time of the issue, the steps you took and any error message.